Cheap Car Hire in Rainier View, Seattle from R899

Pick up took an unnecessarily long time. There were three employees working the desk and nobody was moving quickly to get through the long line of customers. One was joking around with another customer and then took about 5 minutes in a back room looking for a pen. Once we finally completed paperwork, there was no vehicle in the parking spot we were assigned. I went to a kiosk labeled “customer service” and after waiting in line was told that I should have gone to another stand as this particular one was for drop offs. There was no mention of this on any signage. I insisted that they help me as I had been waiting for some time in line already and he reluctantly agreed to help. He said he was supposed to be on a lunch break but nobody was coming to relieve him. We were assigned a new car and it was in the spot we were instructed to go to. The car had clearly not been cleaned after the prior customer. There was food spilled in the front cup holders, wrappers stashed throughout the car and we found some of the previous customers belongings in the console. The car itself was good, worked great and was the type of vehicle I had reserved. The pick up experience was terrible and I don’t intend to rent from this particular budget branch in the future.

Other than three hour wait to Pick up the car everything else was good

Almost 3 hrs to pick up

Payless didn’t have the car I wanted. I won’t be renting from Payless again

Loved the service at the counter and the value. Did not love the phone conversation with the customer service rep when I was trying to extend the rental time. He was uninformative and unhelpful. You dont have to be friendly, just do the least and I would have been happy. I waited too long on the phone to speak with someone that wasn’t helpful.

The site changed location for car pick up. No customer service, not able to resolve issue. Could not pick up from changed location. Will not use ever!

Long line , long wait time. Cars weren’t ready which is why the wait time was long. Asked for a small economic car received a midsize suv. Nice car but didn’t get what we asked for. The car was pretty clean but not the best either. Car overall wasn’t bad but could of been better.

The young man who checked me in was very helpful and pleasant

the car many dents and a large one at the rear driver side that was very ugly. this car should not had gone out.

Could not find my reservation and charged me more than.was listed on Kayak.

They definitely needed a lot more people for check in. Took close to an hour. Also, I paid for the additional driver and they ended up doing the calculations in a way that they charged tax on the entire vehicle cost and additional driver instead of just the additional driver (since I had already paid the other costs). So my tax was like $7 higher than it should have been. Its not a lot of money, but it is the principle.

I understand it was a holiday but it took two hours to get a rental car that I had already paid for. The car had multiple major dents and scratches and then Hertz said it was my responsibility to go to their website (no one could tell me exactly where on the website) and up load my pictures. The person that checked me out and was supposed to identify the pre-existing damage, basically handed me the form and said for me to write it down. There was no space on the form to adequately document it. I took pictures and video showing the Hertz employee the pre-existing damage before we left. It started my vacation on a negative note. I will never again rent from Hertz.

Very bad staff and quality of Cars

Car was good. I had a terrible experience on collection - a 3 hour wait to collect the car. I got to the Avis collection desk at midnight to discover a huge long line. I didn't get my car until 3am. This was specifically the Avis collection desk at Seattle (SEA) airport.

Thanks

Communication and ease of picking up and dropping off.