Cheap Car Hire in West Palm Beach from R972

We had to wait over an hour for our car to be ready. Our flight was an hour delayed already and then to have to wait for an extra hour for a car that reserved for 2 hours prior is very disappointing. They washed it and gave it to us dripping wet so once the drops dry we weren’t able to see out of the windows well and had to wash them ourselves. The pick up process was very disappointing.

After waiting in line for over an hour to get an agent, we were told to go outside and our car would be ready in 15-20 minutes. How would we get our car? We were supposed to look for the model and color of the car and it would have its flashers on. Well there were several other people waiting. We finally saw what we thought was our car and no one else was claiming it so we decided to take it. At that point, we saw the agent who helped us (apparently they were extremely short on help and the agents were doing everything including bringing cars out to the customers). We showed the agent our receipt and pointed to the car and he said that was our car. Our receipt did not have a clearly defined license number so we couldn’t confirm. When we got inside, we realized that the car’s mileage did not match our receipt. We had already loaded the car and were exhausted at that point after traveling all day and then waiting for a car. But I thought we should double check because it just didn’t seem right. My husband went back inside and asked the agent a second time if that was our car and he said yes. When we get to the exit gate, our paperwork did not match the car we were in and had to go back to the lot. As it turned out, we ordered a full size car and the one we had was an intermediate. But, it only had 8k mileage whereas the full size car we were supposed to get had 43k. My husband went back inside and asked if we could jut keep the car we had. They changed the paperwork and off we went. Our flight landed at 4:30 and we were leaving with our car at 7:45 so it was now dark. After we got on 95, I noticed what looked like a small hole/crack in the windshield. At that point we were not going back again. We called Budget the next morning to report the damaged windshield and also that we paid for a full size and got an intermediate due to the debacle at the agency. They gave us a $100 credit. But we ended up driving a smaller car than we wanted for two weeks not to mention the frustration with the whole process.

Very, Very, Very slow and disorganized with picking up vehicle. Will never use West Palm Beach Budget again.

I tried to cancel the rental car four hours before my rental but was not allowed to. The rules say I can cancel the rental up to two hours before. I was within the timeframe but still not allowed to cancel

The rental car company was in an old hotel building that was out of business. It was a small office in an obscure location. Had I been a single woman alone, I would have been concerned. A different location would help to improve business. The staff members were efficient and friendly. The car was a good value, but smelled like smoke.

There is very little to compliment. The staff tried to do their best but the policies are unfavorable. There was a long - VERY long - wait for both checking out and returning. The line gets long because the ease of checkout is lame. There are excessive policies that must be explained and excessive signatures to agree to them. Irritating indeed it is to rent a Full-size care and get a mid-size. And have an agreement of unlimited miles and be told it will cost 49 cents a mile for every mile over 150 for a day. I fault Hotwire for connecting me with a rental agency that does not agree with their claims. I will never consider renting from Easirent again. I will gladly pay a lot more for an agency that is convenient.