Cheap Car Hire in Florida

Even thought I called a week, and again a day in advance to confirm reservation, I was told the morning of the rental that if I didn't arrive at the office when it opened, I could not be guaranteed a vehicle. The car that I was given smelled so terribly of disinfectant, we had to purchase bottles of vinegar to dissipate odors. We also had to leave windows open at night and wash all clothes that came in contact with seats and floors.

The rep at the counter, Allen, was very helpful and made extra effort to get a map for me to get back to the baggage claim area once I got the truck. He gave me a sticky note with numbers on it to give to the other rep in the booth to pickup the car. Once I got down there, she was quickly able to provide the keys and let me know where the car was. I asked her if she had any paperwork for me as I had not signed anything with Allen. She asked if he told me the computer was down, but he had not said anything about that. I felt very uncomfortable about leaving in the car without any paperwork and I had to get back to the airport to pick up my 92 yr old father in law. The car was very clean and he looked in the glove compartment and saw an insurance document. I called my husband who had made the reservations for the car in January and prepaid for the rental. Allen said there was a security deposit of $400.00 which he put on my credit card and added a basic insurance coverage on but it didn’t sound like I had a choice to not get that since I have my own full coverage from home. He said I would get $200 -$250.00 credited back once the car was returned. All of this was quick but did cause me some concern after hearing that someone claiming to be Hertz car rental was found to be renting stollen cars and I was just praying the whole time I had the car not to get pulled over and gave the car impounded and be without a car.!!! The computer system was still down when I returned the car but the rep was very helpful and she was able to verify timely return and the car was in good condition. My suggestion would be to consider having a paper backup set of documents available for car rental clients when the system is down. Your call system down not allow your clients to contact a person with concerns like this and the only communication option was to send an email, which my husband did the day I picked up the car but he hasn’t heard a response as yet. Our confirmation number for the rental was 9916664973. Thank you.

I liked that the counter agent fixed what was a problem with booking on-line. When I went online that cost was $1,700 for 16 days but when I broke it up to three reservations it was close to $1,100 which was what I was going to do. When I explained this to the counter guy, I think his name was Jeff, he said I can fix that. It came back to one reservation, $1,200 and a nicer vehicle. Very excellent customer service by Jeff and again why computers cant be the end all part of the offering.

The didn’t have system. I couldn’t access to my reservation, I tried to cAncel by kayak. I hope it solves without charging me

Car reserved was not available and car assigned was not ready, had to wait for the clerk to half ass clean and gas tank was empty. Was told “ it’s OK, gas station is right next door” I don’t consider a Nissan Rogue an upgrade from the Malibu I had paid for. Less leg room and insufficient trunk space for the three suitcases we had. Then I was charged an extra $100 for returning it to the airport! I feel a full refund would be fair.

I was eligible for a military discount and was denied by both the rental place and thru customer service. And the rental place tried to seriously over charge me for the rental. If I hadn't pressed for an honest rate, I would have paid a lot more than I should have.

I had to wait more than 2 hours to pick the car.

Car was comfortable clean didn’t have to wait a long time or returned quickly all in all great experience could’ve been cheaper

Awful experience