Cheap Car Hire in U.S. Virgin Islands

Terrible extra charges that were not agreed to. Lied and told the law required extra coverage. Charged for fuel when I filled up across the street to be told I’d have to take that up with inside counter. Scammers everywhere.

We received a clean vehicle that was in perfect shape. The Toyota van was comfortable & rode very well on the pothole filled roads of St Croix.

they did not have the car available that we reserved. they were unapologetic and did not offer any discount for the car they had available

I was charged $18.98 above quoted price. The car was about 10 years old or more with rust and the weather seal on the back door coming off. They submitted a charge to my credit card for $644.86 which was declined by my credit card so far. Kayak recommended "car insurance " which was declined by the rental company. I don't know if I will rent in STX again.

This is not an Avis owned rental, even thought I booked directly with Avis, when I went for pick up my wizard number was not valid and the rep at the counter simply stated they are not a direct Avis rental car agency. She also gave mis information about insurance , stating none of the credit cards would cover any insurance on their cars, which is not true. Counter lady was rude. pick up of the car , which was in very bad shape tire were nearly bald, there had been numerous dents and dings, front bumper had been struck as well, to the car none of which was marked on the slip they gave me that numerous shows locations of scratches and dents. I was also billed on a pending charge to my credit card the day of the pick up, and not the same as the contract dollar amount, first time in my many rentals down in St Thomas to have billing at the beginning. . It was also not billed under Avis but by a company called budget and this was never mentioned at pick up.

The car we rented was in poor shape..broken mirrors, loose floor mats, dents and scratches galore. Ants in the back seat. But easy pickup up and drop off and convenient airport shuttle.

They helped us perfectly and always promptly answered the phone for any questions we had. We will definitely use them again when we visit St. Thomas.

Once we arrived at the airport, i had contacted them for a pickup. They had a shuttle there in 10 minutes which was great. Once we arrived at the office which was basically around the corner from the airport we filled out the paperwork. The lights were off and the women was behind dark bronze plastic screen. This made it hard to see her and communicate with her. The car they gave me was basically hit on ever corner and had a flat tire. I had asked for one of the other cars in the lot(they had about 30 others that looked new comparable mid-size cars) and I was told no. I told her i wasn't taking the car with a flat tire even thought she felt it was "fine", so I had to wait for them to add air before i would drive it. The muffler was loud which made it hard to speak with my family while accelerating which is pretty much all of the time with all of the hills in St THOMAS. The car pretty much bottomed out on every speed bump even with coming to a full stop and just idling over them. The check engine light was on the entire time and the air bag light was going on and off. The good news is that the car got us around for the week without breaking down, but it was quite an eyesore. The return back to the airport was excellent just like the pickup, it was just the condition of the car and the unwillingness of the staff to provide an alternate vehicle for the poor review

They didn’t have the size car I ordered and was charged to “upgrade” to a car that I essentially ordered. Website needs to be more transparent on what is being ordered.

I booked and paid for a luxury SUV, and was booked a small SUV upon receipt. No way of contacting Kayak rental service to report at time of rental. Once arrived at air port, I had to pay an extra +$250.00 for a Mid-size SUV. We had a party of 6 people. During entire trip we had someone sitting on one’s lap or I the very back of suv, rear access. Whole trip I was concerned that we had one person that was not secured via seat belt. Not sure if this will help matters or any action will be taken by Kayak, but I did feel to express my concerns.

Awesome experience. Super quick check in and check out. Great car. Friendly service.