Cheap Car Hire in Midtown, Memphis

Ced, the owner and manager of the downtown location, called the day before to confirm the reservation. When he did, he noted that my reservation was needed at the airport, instead of his location. He then confirmed that the airport location would have a car and took care of everything, despite it not being a direct benefit to him. This is outstanding customer service, and a shining example of someone that takes pride in his work. Thank you!

They did not have a car despite a confirmed reservation. Basically said tough luck and could have cared a less about their incompetence.

This was a great price for rental car required after personal car totaled in MVA. However, the experience with local Hertz rental company was horrible. The rental was prepaid through the website. When we arrived to pickup the vehicle (within the "grace period") we were told it was no longer available and they did not have any other cars available to replace it with. We asked why they gave away our prepaid reservation, even though we could see the acutal vehicle we booked still sitting on the lot. There was no reasonable or rational response given. Customer service was abysmal to the point that the agent told us to get out of her face and leave the building because she had nothing else to do for us. I asked for a refund. Response was you have to call the 800 number. I had no success in getting ahold of the right person on the 800 number that had the authority to authorize the refund. I absolutely would not recommend renting from this particular Hertz location on Getwell Ave in Memphis, TN. Worst service & experience ever! Still trying to get our money back. Stay away from this location.

Cute car. Maintenance issues when I’m stuck in a small town.

The website advertised that I did not need a credit card to rent this vehicle. However, when I arrived to get the vehicle the associate still requested a credit card. I was not able to get my vehicle at all.