Cheap Car Hire in South Mountain, Phoenix

Availability and easy to rent. The car I got seemed not be cleaned in and out.

It was great

The wait to pickup a car was more than 3 hours. I left and went to another company, was out of there in 15 minutes. Budget did nothing to get the line moving quicker, they didn’t even communicate with anyone. 3 hours!!! And it was like this a few months ago too. Never again.

Very efficient process to pick up the car. I was given a very comfortable SUV at a fair price. No complaints whatsoever.

They did not have the Camry I booked, so they gave me a Cadillac instead. Pick-up and drop-off was easy.

DO NOT USE FOX at PHX airport.; I thought it was going to EUROCAR. Over an hour to check in upstairs.. 40 pax// 2 agents working. Then an house downstairs waiting for keys to car. again .. 40 pax waiting/frustrated. Only 2 agents working. On return after 7 days.. no sign of working agents.. was told to leave car in FOX lineup entrance to facility with keys in car. No one to talk to.. over 20 people in lineup just walking away to catch their flight. NEVER AGAIN.

Line up at the airport was not good at all. Also once we finally got served, as we waited for our vehicle ( again in a long line ) it became apparent that when you gave a sneaky tip that you got serviced much faster. Poor service at pick up. But the car and value for Money was good.

Arrived at PHX airport to pick up a rental, for which I had a reservation. Huge lines were waiting for me and I didn’t even get half way through the line in 30 min of waiting. Some of the employees started making announcements that they weren’t taking walk-ins anymore and only those with reservations would be provided a vehicle. No one moved from the line. About 10 min. later, a frustrated customer left the desk and started telling the others waiting in line that she had been waiting for a rental car since yesterday evening and was told again today that there weren’t enough rental cars currently available and that it may be 10:00 PM before they have time to clean the vehicles returned today. Horrible inventory management, only 4 employees working the counter during the peak time of the day, poor customer service. I was only renting a car for five hours of the day, so I decided to skip the rental and take an Uber. Didn’t get my money back even though I wasn’t provided with a service/product. Definitely will not use Thrifty again.