Cheap Car Hire in Richmond, British Columbia from R950

Pick up and return were effortless. Staff were attentive and courteous. The substitiute car we were given ( Jeep Cherokee) suits our needs perfectly.

Staffing was poor and unprepared. Car was satisfactory. Took almost 1 entire hour standing in rental counter line just to pickup the car. Awful experience overall. Have not had this issue with any other Budget locations. Very disappointed, but won't be renting from this location again.

went very smoothly

Quick, easy, great price!

Made a reservation 3 months ahead: Toyota Rav4 or equivalent at 12 noon. We got in the queue at 12:15 pm, got to speak to an agent at 1 pm, who said they did not have our car, but we could take a replacement car that would not be ready before 45 minutes, so the agent proposed a Toyota Highlander instead, for an additional 20$/day (x 14 days). We refused and said we would wait for the replacement car. When we finally got our replacement car (Hyundai Kona, not as big as what we wanted), the agent strongly insisted that we take their insurance, because no other insurance in the world we may have would cover all sorts of damages, which is totally false. Their insurance was from 30$ to 35$/day. I declined his "offer", perfectly knowing I was covered with my personal car insurance, not to mention my credit card's insurance. ..and the car was really smelling cigarettes. So, as far as customer service is concerned, it needs deep improvements. The car, beside the cigarette smell and some scratches, was in perfect conditions.

When making the reservation, we take out full insurance and pay more for it. But when picking up the car, the company told us that we did not have any insurance and we had to pay again.

There was no shuttle to take me to the off site pickup and no offsite address was given to me. I picked up the car at the Vancouver airport where they initially honored the kayak-National on-line price but charged me another $800. when I returned the car in perfect condition and fully gased. Customer Service processed my service objection but I haven't received confirmation of a charge reversal. I feel I've been scammed.

We liked: the way we were treated by all the National folks. The car, a Hyundai Kona, was just perfect. I'd buy one if we didn't already have a year-old SUV. We didn't like: the really long line to get the car. The fact that while we thought we booked the car at the airport, we were actually supposed to pick it up elsewhere. And we really hated that we were charged a whole lot more for showing up early because of a last-minute flight change (although your agent was able to mitigate that a little).

Too expensive

Great