Cheap Car Hire in Downtown, Vancouver

They didn't provide insurance docs which is a legal requirement in Canada ( I wasn't aware). Was stopped by police and this turned into quite a tine wasting situation.

Like the easeness of picking it up, the availability of the car itself and how close it is to the cruise terminal, which is very walkable. What I don't like is I have to drop it off at 8am when it should easily change to 2 hrs later. That was the reason for getting the car, right? To take it to the airport.

Pick up and Drop off were great. The staff were lovely even though they were dealing with long lines and less than patient clients. The staff more than made up for the fact that the car was dirty when I picked it up. There were fingerprints all over the passenger windows and the interior was grimy. Just disappointed in the cleanliness level. Other than that things were fine.

They didnt let us leave with the car

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.

A very inconvenient location. Ran into an issue that was very unreasonable

When client pick up the car, your stuff should confirm the gasoline tank level. In my case the mileage showed it is 299 km to empty. And it covered 300km before refill the gas.

The guy at the front desk was very nice and treated me for an upgrade. The car was brand new :) The price was cheap but I just wanna warn everyone that the cheap price only comes with 150 kms so if you want unlimited kms then you pay extra for it.