Cheap Car Hire in South Lamar, Austin

Only a single box truck was available for the entire city of Austin

My online booking turned into a disaster. The counter agent at pickup in Austin was extremely difficult to hear and understand behind the plexiglass. When I questioned the drop off location on the agreement, we must have had a complete failure in communication because she said it was the downtown Dallas return location, I said "No, it's at DFW". Even after repeating the exchange, mentioning my 7am flight time; she indicated it was the correct location. She then charged the full rental for my prepaid reservation! I questioned that as well, but she insisted it had to be charged to a card in the driver's name. The result=it was not at DFW, no human answered a phone on location but every hold in the phone queue ended up at the 800# line. I've now paid over $600 for a 44hr car rental and will be spending countless hours trying to correct the problem and get any of my money back!!

Lines were way too long. Two hours. Only one person at the desk. She tried her best. She should get a raise. Cars that we reserved were not there. Then they were not in the assigned space. The guy at the preferred desk was incredibly rude. Told me to get a pickup for my 8 soccer players. Then made me wait another hour for a van. While there was one parked right in front. Never doing this again.

Reservation made six months in advance for a convertible car, on arrival told we don't have one you can have a Kia or Chevy, no apology just take one of them!