Cheap Car Hire in Burbank Bob Hope Airport from R717

I reserved 4 days out for a Lexus RX 350. I selected Budget as the website reported having Lexus RX 350 or equivalent. When I arrived at the location they had only 1 person at the counter with 2 ahead of me in line and it was taking far too long to process people who had reservations. At this point the person running the Avis station started handling my reservation. I gave him my name and drivers licenses #. Sooner he told me they didn’t have much available and all the cars he gave me as an option did not come close to the car I reserved. We finally wrote up me taking a Jeep Wrangler with the understanding that if I felt it would not meet my needs I would come back to counter. The car did not meet my needs so I returned. At this point I was very unhappy to have reserved for a certain car and they did not have it. At this point the agent told me I had not reserved a certain car. After back a forth I pulled up my reservation showing the car I had reserved and at this point the agent realized he had processed me under somebody else’s reservation. Now he realized I had reserved a luxury SUV but they had no luxury SUV to rent. He continued to call the garage and found a new Ford Edge they could clean and make available for me. After being there for now an hour ( both waiting in line and back and forth for the reservation process) I took the car as I needed to get on my way. Bottom line I paid for a Lexus RX 350 or equivalent and got a Ford Edge which is not equivalent to a Lexus RX 350.

Great value. Great car. Great service experience.

Flight delayed for an hour and rental desk closed at 10 pm for prepaid car at 8pm

Communication and transparency was lacking at pick up.

Pickup and dropoff were fast and easy. The vehicle was fuel efficient at 40 mpg.

They did not have the vehicle I had reserved and tried to rent me a very different vehicle for more money. When I returned to complain, the found a vehicle that I needed. Overall rental took two hours.

This was a horrible experience I reserved my SUV online. My daughter flew into LAX and I drove to Burbank Airport to pick up the rental. I arrived at the counter and they told me they had no more SUV’s that size . This complete messed up out plans. We were supposed to pick up some of my daughters art works and drive them up to Norcal. This completely messed up our plans. I was never able to find an SUV to rent and had to rent a Uhaul. Why would Avis say a vehicle is available and then drive an hour to pick it up and they tell me they have none of those vehicles. Horrible experience and horrible company. I will never use AVIS again.

There was not an area for me to drive my personal vehicle to the pick up area. Also, the customer service desk was in a completely different floor from where I drove up. There was a desk there but they said they could only help members and would not help me even though they did not have any customers. Then when I returned in the vehicle, I was charged a different amount than I was quoted. Fortunately I caught this once I got home and then had to call customer service to get this fixed.

The drop off representative said my final bill will be $505.00 but when I got the email receipt it was $561 and when I called them the rep just kept saying the bill was $561 and did not give me credit for returning it 2 days early like the drop off rep said it would be a total of $505. Very Disappointed. Will not be using them again. FYI Consumer Reports ranks them as the worst rental car agency.