Cheap Car Hire in East Boston, Boston from R1 098

This is a satellite location unfortunately our vehicle was not available on day of pickup. The staff there was extremely difficult to deal with over the phone so we decided to drive to the location and speak in person. We were notified as we pulled into the parking lot that our vehicle was available for us so we had to wait 20 minutes for it to be ready. We received our vehicle dirty inside and outside. So filthy we had to detail the vehicle ourselves after already being delayed by an hour. The filthy condition of the vehicle was and is unacceptable, unhygienic, and disgraceful the management of this location needs to do better in all areas from customer service to serving their customers with a spirit of excellence! It’s important how you treat people.

After waiting in line for 3 hours to get the car, it was full of dirty napkins and had no gas. After pointing this out, the manager had to leave with the car to fill it before returning with it again, still full of dirty fast food napkins from the previous renter.

clean the car before rent it

I had multiple charges that were more than I signed up for. Have made 4 calls to dollar and still have been charged too much. quote was in CAD and they have charged the CAD price in USD. Spent more time on the phone with them than driving the car. Still have to call again to get this fixed. Dealing with 3 companies, not customer service at expedia/kayak, passing the buck. Search for drop off location in Utica said none available even though there was one 5 minutes away in Yorkville which was not suggested. Had to drive 2 hours for no reason to Syracuse and no option to switch once this was discovered. Very disappointed with this experience, feel frustrated, ripped off and still need to waste more time to sort this out.

I hate this company with a burning passion. I made a reservation for a car and they required me to pay up front... okay that's weird but shouldn't be a problem. I was wrong. A few weeks, maybe a month, after booking it was determined that we did not need the car anymore. So I attempt to cancel my reservation by going into the booking and either cancel or modify to a bigger car. However, since this company is a bunch of scammers, they wouldn't allow me to modify or cancel the reservation due to "company policy" which essentially is a load of horseshit - I HAVENT EVEN PICKED UP THE CAR YET. I call Kayak, who defer me to Dollar-Rent-A-Car, who defer me to Expedia. Finally I talk to someone on the phone at Expedia, who relay the following information to me. "We will advocate for a refund or a credit but need time to discuss with Dollar". Okay whatever, I will wait and keep my reservation until they call me back. Multiple days later, Expedia emails me back saying "we were not able to secure a refund or cancellation due to Dollar's company policy - if you wish to cancel with no refund please respond to this email". At this point I am thinking, god damn it this is bullcrap, but whatever I will just keep my reservation and use the extra car. Finally, the week before the reservation, I get an email from Kayak and Dollar saying "what to expect for your car rental next week".... Now I am in Boston, ready to pick up my car and as soon as I get to the front of the line which was not at all short or speedy, the representative with the most smug, arrogant, evil smile is almost laughing at me saying "I'm sorry sir but the screen is showing your reservation is canceled, I'm sorry but there is nothing I can do, nope I cannot see when it was canceled, no sir we do not do refunds, yes sir I know that you paid for the car and now you cannot have the car, mhm no sir we will not be providing you a car." I wanted to reach across the desk and let out all my frustrations but ended up leaving while crushing a Coca-Cola can. Absolute disgrace of a Company, of customer satisfaction, customer retention (I have made a vow to never use this terrible Company EVER AGAIN), and company policies. I give this experience negative 10000000000 stars and will continue to share this experience with as many people that will listen to never book with Dollar-Rent-a-Car again. I will make it my life's mission to deter people from using this company and I hope that they file for bankruptcy.

additional charges at airport, did not have the promised car.

NA

Everything was great - speedy, clean! Just wish you didn’t need to take shuttle bus to/from airport but that is a Logan issue.

Friendly and knowledgeable staff. Short line at the airport. No surprises or hidden fees.

Difficult to get reimbursed for a flat tire. Long waiting time for final reimbursement.

Didn't have the car I reserved. Tried to give me an absurdly large car, then too small a car, before I get anything remotely close to what was ordered. Billed for all sorts of extras - which added up to more than the original hire.

Line was way too long, longest of all the car rentals, staff was sick and sneezing on me, the car was dirty inside and out.

Had to cancel due to a hurricane less than 24 hours before pickup and lost the ENTIRE $194. I will never rent through Kayak agtand never prepay a rental again

They claimed they did not have the size SUV we reserved available, yet there were a number of them sitting under "reserved" signs across the lot. They tried to give us a significantly smaller SUV saying that was all they had. In addition, the staff were rude and unhelpful. Three customer service people sat at their desks with no line at the lot while a line 20 people deep was upstairs. When I asked the "customer service" desk at the lot to add my Hertz gold info to my rental, they said I had to wait in line upstairs. This is not the first rude and unhelpful episode I've had at the Boston Hertz site. They made no effort to remedy the situation to find an SUV near the size of the Yukon we reserved. We left and had a great customer service experience at Dollar instead. This Hertz location consistently offers an appalling customer service experience.

The pick up was painful. It took 30 minutes of them trying to sell me extra stuff that I didn't need. The app didn't work so I was forced to talk with an agent to pick the car up. Someone smoked weed in the car so I had to go to Walmart and buy a de-odor sprayer to help. The car was clean and in perfect condition other than the smoke. Drop off was very smooth.