Cheap Car Hire in Palmer Lake, Miami from R153

Took almost 2 hours to get car. The pickup from the airport was a fiasco. Cannot get anyone live. Recording said shuttle runs every 15-20 minutes and is clearly marked. Waited almost an hr and still now shuttle. Finally found someone to ask them was told it was 1 shuttle that picked up for many agencies. When the shuttle arrived saw that (1) Routes was a small logo amongst a bunch of other agency logos - NOT clearly marked, and (2) the logo colors and background were different than what showed in my email confirmation - confirmation email showed orange writing with blue background while the small logo on the shuttle was blue writing on an orange background. Once we finally reached the agency we were then told that we needed a copy of the declaration page of our own insurance. Otherwise who would be charged for their insurance coverage. I feel that type of information should be prominently displayed when you're making the reservation; that you need a credit card, a license, AND the declaration page, if using your own insurance. They said it was buried in the terms and conditions. Between the wait and the line then being told this that completely delayed things further. So much so that we had to completely change our itinerary for the day, the very reason we were renting the car

About insurance and tolls

The insurance fee was way too high than the car itself (almost 2,5 x more) and not Mentioned before

Pickup in Miami was very slow. There was an unexpected extra charge for toll pass (over $10/day) that felt like a scam. Drop-off in Fort Lauderdale was smooth.

Will never ever use them again They forced me to take extra insurance while my insurance was valid. There escuse was it is a Canadian inssurance.. all other companies do accept it. They have put me in the spot even you me if you don't want to purchase the insurance from us you can cancel the whole thing. It was 10 pm just arrived with my family and kids are super tired... I always travail and rent cars using my own Canadian insurance it is acceptable everywhere I have paid 300$ US extra for nothing. Never use this company ever

The rice offered online wasn't honored at the rental location neither the unlimited miles,, it cost me double of the original quoted. Very disappointed..