At the time of pickup at the counter, I had to wait 45 minutes before speaking with an agent. At that time, no changes were made, but they did something to make it seem like I had made a change. It changed my bill from the estimate $129 to $439. When I fought the increase, they kept trying to say I was being charged for dropping off at a different location as if that was something they didn't know when I made the reservation. It was clearly a scam and it was clearly the M.O. of the agent and support team to rip people off. Once I showed them all the original paperwork with the original estimates, they agreed to remove the $300 inter-city drop off fee, but the taxes were way higher, so ultimately I was charged $55 over the reservation price. They are in the business of ripping people off and should probably be charged with fraudulent business practices.