Cheap Car Hire in Bon Air, Tampa

The car was dusty, like nobody clean. It at all, has several bumps the car they charge me for unlimited miles. Even the website says included. They charge me for tolls even I pay my own tolls with cash, and every single one the car turned on lights the tires without air. The car oil change was a disaster, I did not recommend the service

Horrible. The person behind the counter at the Tampa, Florida first tells me that he has no reservations and asks me to go onto a website and if I’m able to create a reservation he would rent me a car. I went onto Hotwire, created a reservation didn’t realize I was actually paying for it ended up creating one paid with my visa showed it to Easirent employee who then decides to create his own reservation for me and charges me as well. His charge was actually higher than my rate from the online website. Then he proceeds to tell me that my own insurance coverage doesn’t cover me in the U.S. which as a Canadian is false as Canadian insurance companies are subsidiaries and have treaties with the U.S. as we boarder one another. I spent 15-20 minutes getting my insurance policy from my broker and going over it with him. Finally the insurance liability card (pink slip) clearly states at the bottom that I am covered if an incident occurs in the U.S. Later on I end up finding out that I was double billed by Easirent for my rental for both reservations that were created. The day I returned my rental I spent over and hour going over with the same employee my concern that I wanted to get a refund for one of the reservations. He proceeded to tell me that I need to contact Hotwire for my rental refund. I told him that it was credited by Easirent on my Visa and NOT Hotwire. He tells me that since the reservation was done on Hotwire there is nothing he could do. I then called Hotwire in front of him and was on the phone for 15min finally a Hotwire rep tells me that the funds were not taken by Hotwire but by Easirent (which I already knew). The Hotwire rep tells me I need to request a refund/cancellation through the rental company itself. I then as the Easi car rental rep to cancel on of my two reservations. He tells me unfortunately he can’t as the one reservation I’m currently in and the other was done online. He gives me the Easirent corporate tel number and I’m on the phone for another 45min trying to clear this up before returning my rental back and hopefully make my flight back to Canada. At the end I finally managed to get someone one the phone who then tells me that all they can do is provide me with a credit for the amount charged as it was a pre pay authorization online (which i was never told/didn’t know). Rental agreement #3336300. At this point I didn’t know what more to do as I didn’t went to miss my flight home. I asked for an email confirmation regarding this conversation and asked that a manager call me the next day.

Terrible. Nothing ahead of time on web said that you only are allowed to stay in Florida. I had a trip planned to Nashville and lost 4 hours to the debacle this created.