Cheap Car Hire in North Carolina

Everything was great except for the underlying smell of cigarettes that appeared an hour into the ride. As a non-smoker, I had to wash everything I had in the car before I could put it away. The car was comfortable.

All three of the team members I worked with gave stellar customer service. I have been blown away by the care given by this team.

Tried to double charge me to switch to gas from electric said was policy. Went to Sixt rentals next door and saved $200

The representative was very friendly and knowledgable! She's great!

Poor customer service

great

It was good experience but car insurance is too expensive for us.

Overcharged because they did not check their return key box and charged for an extra day. I had the car back a hour and half early. Still not fixed.

Plane was full day late and yet no price discount for 1 less day. Also took 30 min to get my car due to agent challenges

We did not rent the car, it was given to someone else.

My experience was excellent until I needed customer service after I got home and realized I left my glasses in the car. The pickup was awesome, the agent was excellent in getting us a car - can’t say enough good about him. And drop off was a breeze. However, I forgot my prescription sunglasses in the car after I got home. I immediately tried to call AVIS to see if they could help. No one was available Sunday night, so I called Monday morning and when I selected “lost and found” I received an error saying they couldn’t connect me and try later. I tried several times Monday into Tuesday morning with the same results. So I called a different number and they gave me the local Concord, NC number and I got through. The lady was very helpful and said she would call me back but as of 9:45pm Tuesday night I haven’t heard from her. I certainly hope my glasses can be recovered for me.

They did not have my class of car and did not offer an upgrade for free. They wanted to charge me more for a car. I declined.

Hard to find location in the Crabtree valley mall Avis staff on the phone could not provide knowledge about how to find the rental car location☹️

Off airport premises. Closed at 5:45 .our plane landed at 5:19. ON A FRIDAY!! Never connect. Had to find a different rental.

Had to call twice to get them to answer the phone when I arrived. They said they'd send the shuttle and I'd see it in 10-15 minutes. Waited over 20 minutes, and no one arrived. I tried to call again, and no one answered. Gave them until I downloaded and checked Uber & Lyft to come. They never showed up and I ended up using Lyft to take me to the office and using ride share during my trip.

good on gas. sticker on windshield blocked some of the driver's view, empty cans in backseat, they demanded proof of my own personal car insurance or buy insurance from them and also demanded to see proof of my flight out BEFORE i could take the car. Nothing about this was on their website. upon return, we called as per instructions but no one picked up for 45 minutes. finally called corporate office and they told me to wait until the shuttle swings by, which it did. I called the rental office once more and FINALLY someone picked up but shuttle took 30 minutes for a 10 minute ride to the airport. At the drop off site, 12 other people were waiting for a ride to their flights. Five of them were in danger of missing their flights and took an uber. Badly run business, intrusive rental criteria, sloppy maintenance to the point of being dangerous (windshield obstruction). We can't recommend using this car rental company to anyone else for any reason, as their service is sub-par across the board.

Good customer service, great vehicle and wonderful trip