Cheap Car Hire in North West Tampa, Tampa

I reserved an intermediate vehicle and received a booking confirmation. Shortly there after when I went to the rental location to pick up the rental car I was informed that instead of the car that I had booked and reserved they only had a truck. I am a short petite gir and I did not rent nor want a truck to drive. I was unapologetically told there were no other vehicles despite my booking confirmation and there is nothing they can do. I left the rental location unsatisfied during a time that finding an alternative rental car in town was quite nearly impossible. They went into the system at this time and canceled my reservation as expected since they had been able to give me car; however, I was still charged the insurance on said vehicle but I never picked up. Now I’m having to deal with the insurance company to try and get a refund , as reaching customer service through the rental company is nearly impossible.

I didn’t even get to rent a vehicle.

We stood in line at the Budget counter in the Tampa airport for almost 45 minutes to learn our reservation was not at the airport, it was offsite and the office had closed. This was incredibly disappointing and inconvenient as I was traveling with my mother i. Law who required a wheelchair. They were able to get me a car but it cost almost 4 times as much. Bye bye Kayak

Do not rent from this company or its affiliates. Major staffing shortages and mismanagement causing huge delays over 3 hours at most airports